Shipping Policy

Thank you for shopping with Petszyy! We’re committed to getting your pet products to you safely and efficiently. Please review the information below for details about our shipping process.

1. Order Processing

Orders are processed after your payment has been successfully received.

Please allow 1–3 business days for order processing before your package is shipped. Orders are generally not processed or shipped on weekends or major holidays.

During periods of high order volume, holidays, or promotional events, processing may take a little longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Times

Delivery times vary depending on your location, shipping method, product availability, and carrier.

Estimated delivery times are provided during checkout when available. Please note that delivery estimates are not guaranteed and may be affected by circumstances outside our control, including carrier delays, severe weather, holidays, customs processing, or other unforeseen events.

3. Shipping Charges

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

Shipping promotions or free-shipping offers may be subject to specific conditions, which will be displayed at the time of the offer.

4. Order Tracking

Once your order has shipped, we may provide tracking information by email.

Please allow some time for tracking information to become active after your package has been handed over to the shipping carrier.

If your tracking information has not updated for an extended period, please contact us at stacyre78@gmail.com and we will do our best to assist you.

5. Incorrect or Incomplete Shipping Address

Please make sure your shipping information is accurate and complete before placing your order.

Petszyy is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you notice an address error after placing an order, contact us as soon as possible at stacyre78@gmail.com. While we will try to help, we cannot guarantee that an address can be changed after an order has been submitted or shipped.

6. Lost, Stolen, or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your tracking information indicates that a package was delivered but you cannot locate it, please first check around your delivery location and contact the carrier if necessary.

If your package arrives damaged, please contact us as soon as possible at stacyre78@gmail.com and provide your order details and, where possible, photographs of the damaged package and products.

We will review the situation and work with you to determine the appropriate next steps.

7. Delays

While we work to process and ship orders promptly, Petszyy cannot guarantee delivery dates.

Shipping delays may occur because of weather, carrier disruptions, holidays, customs procedures, incorrect addresses, high shipping volumes, or other circumstances beyond our control.

8. International Shipping

If international shipping is offered for your order, the customer may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are generally not included in the product price or shipping charge unless specifically stated at checkout.

Customers are responsible for complying with applicable laws and regulations in their destination country.

9. Contact Us

If you have questions about shipping or your order, please contact us:

Petszyy

Email: stacyre78@gmail.com

Mailing Address:
30 N Gould St #23452
Sheridan, WY 82801, USA

We’re happy to help with any shipping-related questions and will make reasonable efforts to assist you.

Thank you for choosing Petszyy!