Return and Refunds
At Petszyy, we want you and your pets to be happy with your purchase. If you have an issue with your order, please contact us and we’ll do our best to help.
1. Return Period
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the item must generally be:
- Unused and in its original condition
- In the original packaging, where applicable
- Free from damage caused by the customer
- Accompanied by your order details or proof of purchase
Some products may not be eligible for return due to their nature or applicable health and safety requirements.
2. How to Request a Return
To request a return, please email us at stacyre78@gmail.com with:
- Your name
- Order number
- Item(s) you would like to return
- Reason for the return
- Photos, if the item is damaged, defective, or incorrect
Please do not send an item back before contacting us and receiving return instructions.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please include photographs of the item and packaging when possible. We will review your request and, where appropriate, provide a replacement, refund, or other suitable resolution.
4. Non-Returnable Items
For health, hygiene, safety, or other applicable reasons, certain products may not be eligible for return.
Examples may include products that have been opened, used, personalized, or otherwise cannot be safely resold.
Any product-specific return restrictions will be communicated on the applicable product page or at the time of purchase.
5. Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise eligible for a return at our expense, the customer may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error on our part.
6. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
7. Partial Refunds
In certain circumstances, only a partial refund may be available, such as when an eligible returned item is received in a condition that does not meet the return requirements.
Any applicable deductions will be communicated to you before the refund is processed, where appropriate.
8. Exchanges
If you need to exchange an item, please contact us at stacyre78@gmail.com.
Depending on product availability and the circumstances of the request, we may offer an exchange, replacement, refund, or another appropriate resolution.
9. Cancellations
If you need to cancel an order, contact us as soon as possible after placing it.
We cannot guarantee that a cancellation can be made once an order has entered processing or has already shipped.
If the order has already shipped, you may need to follow our return procedure after delivery.
10. Late or Missing Refunds
If you have been notified that your refund has been processed but have not received it, first check your bank or payment provider account.
If you still cannot locate the refund after allowing reasonable processing time, please contact us at stacyre78@gmail.com.
11. Contact Us
For questions about returns, refunds, exchanges, or damaged orders, please contact:
Petszyy
Email: stacyre78@gmail.com
Mailing Address:
30 N Gould St #23452
Sheridan, WY 82801, USA
We appreciate your business and are committed to providing a positive shopping experience at Petszyy.